OEM White Label Warranty (No Gelcoat Warranty unless purchased, Fiberglass Factory Defect warranty only)

First Overall strength information!

We offer some of the thickest strongest pools around with not only a Vinyl Ester skin coat, but also our bulk resin behind it is a Vinyl Ester / ISO blend which is far superior to the normal cheap General Purpose Resin some use. Our process includes two layers of hand laid Woven Roving followed up with honeycomb reinforcement under the steps and benches to keep it from bouncing when walking if installer does not compact under these fully which is sometimes hard to do. We take video and pictures of every shell before it leaves the factory to prove no cracks or blemishes. Our Vinyl Ester skin coat helps limit blistering that is caused by pool service companies ignoring that you should never use liquid chlorine or muriatic acid in a fiberglass pool. Only granular forms like shock or dry acid or chlorine tablets should be used which is easily found at Walmart in large bags that say PH Up or PH Down.  Fiberglass pools will usually last generations as long as no liquid muriatic acid, and no liquid chlorine is used and you always use a Metal Chelating agent (which you would regardless of pool type, always use “Mineral Out” or similar product per directions on the bottle monthly). 

Gelcoat  Finish information (if no ecoFINISH upgrade)

Every fiberglass manufacturer’s warranty is mostly for delamination or gelcoat curing. It doesn’t cover installer mistakes or pool chemistry issues. Your installer warranty is far more important than the shell warranty; if it is a quality shell that is thick, and has a 100% vinyl ester layer between gelcoat and fiberglass. The only gelcoat issues covered by ANY factory warranty you will have are usually found in the first year. These are small air bubbles between gelcoat and fiberglass that the factory couldn’t see when rolling out the fiberglass. Eventually they pop, which is normal and easily fixed with a gelcoat repair kit. Do to our low price we do not offer labor warranty on gelcoat issues, only a material warranty. You can request up to two gelcoat repair kits at any time over next 10 years for free, we also include one repair kit with the shipment along with the skimmer lid and collar. Most gelcoat repair can be done underwater with a air compressor and pneumatic die grinder from harbor freight if you have a scuba license. 

Remember: Gelcoat scratches, stains, or fading are not covered by anyone, as this is not a factory defect, but due to wear and tear by customer or installer, or poor water chemistry.  This small print on everyone’s warranty is the bait and hook. While we are one of the few fiberglass companies that will tell you up front in big print. We will add that anything that can damage the gelcoat finish, would also cause major damage to concrete or vinyl pools. 

Customers may contact customer@nomadpools.com to receive information on how they can repair most gelcoat scratches or chips without draining the pool.

ecoFINISH finish Warranty

The ecoFINISH warranty is a 10 year warranty direct from ecoFINISH which you can read here https://ecofinishcoatings.com/wp-content/uploads/2023/01/ecoFINISH-Residential-Warranty_2020.pdf  we fill out this form day the shell is picked up by the factory https://form.jotform.com/70665744521155 Nomad Pools LLC is an authorized Dealer and installer of ecoFINISH. 

Warranty

Nomad Pools LLC warrants to Purchaser that the pool shell will not leak for the life of the pool under normal residential use due to Manufacturer Defects in Resin or Fiberglass non-transferrable.  The structure warranty is only against leaking caused by failure of the shell due to faulty workmanship or materials used in the manufacture of the pool shell.  There is no Gelcoat warranty unless paid for as an option at checkout.  

If Warranty Repair Necessary: Any Structural Faulty workmanship Repairs may require modification of the pool. All structural repairs shall be performed by Nomad Pools LLC, or personnel authorized, using the same color materials as used on the original pool shell if available. If such color materials are not available, Nomad Pools LLC will use the closest match available at that time. Nomad Pools LLC will be responsible for reasonable costs to either repair or install another pool, the choice of which to be at Nomad Pools LLC Sole discretion. Nomad Pools LLC will also cover the initial dose of any chemical treatments used.  In the event of Repair or Replacement, Nomad Pools LLC will not be liable for any damages or loss to property including but not limited to any fencing, landscaping, patios, sidewalks, or any other improvements connected to, or not connected to the pool shell, except for any gross negligence on the behalf of Nomad Pools LLC. Nomad Pools LLC will also not be responsible for the cost of removal and disposal of existing pool. 

Not Covered under Warranty: 

  • The price of this shell is for OEM / White Label with no Warranty outside manufacturer defects to the fiberglass. Any gelcoat blemishes must be noted at time of pool delivery with pictures sent to Warranty@nomadpools.com. However, Gelcoat issues will not be covered under any warranty unless that warranty has been purchased. ANY Customer regardless of wither a warranty has been purchased, may request a gelcoat repair kit be sent and repair the gelcoat paint job themselves using the directions or via phone support, for $75 which includes shipping (Gelcoat, MEKP, Gloves, Mixing Cups, Stir Sticks, 220grit sandpaper, and Instructions included in the kit). 
  • Structural failures or other damage to the shell caused by improper installation, handling, storage, or transportation. All installation practices must comply with our Installation guidelines including but not limited to properly packing backfill under steps, around the pool, and following a certified engineer’s plan when installing a shell in high ground water.
  • The color or texture will exactly match the factory finish if repaired.
  • The finish of the pool against discoloration, staining, fading, hairline cracks, surface roughness, calcium scale, whitening, mineral deposits, or surface yellowing (Reminder please use a Mineral Out / Metal Out product and a descale product per directions on the bottle monthly. No Muriatic Acid or Liquid Chlorine; powdered forms only!). 
  • Any deck surface in contact with Pool. Example, bullnose paver that has shifted, or concrete crack.
  • Anything attached to the Pool shell. Example: PVC Pipe, Skimmer, or lights. It is the responsibility of installer to ensure inlets, skimmers, and drains are properly sealed prior to backfill.
  • Transport Damage. We take videos and pictures of all shells on the trailer before transport. This helps the customer know if it was a Factory or Installer warranty issue. Transport Damage must be covered by Transport Insurance.
  • Minor variances or blemishes in the finish of the pool shell.
  • We do not warranty the surface of the coping as we expect customers will use a cantilever or bullnose cover. This is also due to concrete trades or customers walking on exposed coping, scratching up the Gelcoat with shoes on. Even if you paid for a buffed Coping, you may have to rebuff or sand. 
  • Scratches to the Gelcoat surface (Our pools have no scratches from factory, so are installer, transport, or customer related. However, gelcoat is a paint job and not structural, nor what makes the pool waterproof. A Gelcoat scratch repair kit can be purchased that closely matches your  blue color if needed)
  • We will not insure or warranty any pools damaged from misuse, negligence, accident, changes in law, or acts of God

Void Warranty:

  • Your warranty is void, if the customer allows water to fall below the skimmer outlet at any time. If you need to drain the water from your pool for any reason, please let us know and we can issue a variance if the work is done by a Licensed Pool Contractor, who can make sure Well Pointing is performed to remove any ground water.
  • Installer fails to properly backfill and compress the base with a mix of Sand and Shell or 3/8 crushed aggregate. We do not warranty ground settlement. Please use a compacted base dug to Nomad Pools LLC dig sheet specifications. Lift the pool with crane a final time to verify dirt sticking to bottom of pool. 
  • A concrete collar is not installed around the entire perimeter of the pool at a minimum of 8″ deep and 10″ wide. Concrete should be placed under the coping and cover coping lip using pump hose with no voids. If doing cantilever, consider two stage (two different days) concrete pour. The apron with spreader bar attached day 1. Then once cured, remove the spreader bar for concrete deck pour. 
  • You do not notify Nomad Pools LLC in writing within 7 days of warranty claim at 6551 Industrial Ave, Port Richey FL 34668.
  • Repairs made by unauthorized personnel
  • The pool is not maintained per ANSI standards.

Determination of Cause: Nomad Pools LLC, at its sole discretion, will determine the cause of an alleged structural fault.  We will identify only if it was a delamination issue caused by faulty workmanship or materials, or if the root cause was improper installation or homeowner negligence.

It is the duty of the Purchaser to provide access to the pool repair site during normal business hours.

Following repair or replacement, the pool shell will then be warrantied for the unexpired portion of the warranty. Under no conditions will Nomad Pools LLC compensate the Purchaser for loss of time, inconvenience, or use of the pool for any reason. Nomad Pools LLC is under no duty to refund any, or all, of the purchase price of the pool shell for any reason. Warranty is limited to cost of repair and Nomad Pools LLC shall have no other obligations or responsibilities.

The customer will reimburse Nomad Pools LLC for any onsite visits if it is determined the damage is not due to fiberglass delamination. 

Any and all Warranty claims are limited to $5,000 of damage per shell. The customer indemnifies the Factory for any damage claims in excess of this amount. 

Non-Reproduction Clause

Dealer / Customer warrants that the shell purchased will not be used to “Splash” or create a new mold or additional shells. If a duplication is found to have occurred, customer will pay Nomad Pools LLC  200% the current value of the shell times number of shells created off the mold.

Non-Masquerading Clause

Dealer / Customer warrants that they will not represent themselves as Nomad Pools LLC or any of its owned Service or Trademarks like Pettit Pools, Pettit Fiberglass Pools, Adamas Pools, etc.  If they are installing the shell as part of their pool company, they make it clear to customer they are the Fiberglass Pool warranty, not Nomad Pools LLC. Our shells are priced less than competition for this reason.

Transportation

Dealer / Customer acknowledges that they have reviewed the pool prior to pickup or attachment of crane to pool to remove from trailer and have found no gelcoat or fiberglass structure damage.  Nomad Pools LLC is not liable for any costs due to delays in installation for any reason, including delays due to shell delivery arrival time or warranty claims.

Version 1/23/2025